1. Introduction

MR Digital Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our truck dispatch services and visit our website.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined here.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Complete our contact form
• Communicate with us via email, phone, or other channels
• Participate in surveys or promotions

This information may include:

• Name and contact details (email, phone number, address)
• Business information (company name, number of trucks)
• Payment information (billing details)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information
• Usage data and browsing patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our dispatch services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send administrative information, such as updates to our policies
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and security incidents
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to our processing of your information
• The right to data portability
• The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review the privacy policies of any website you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

1. Overview

MR Digital Services ("we," "us," or "our") is committed to providing professional truck dispatch services that meet and exceed our clients' expectations. This Refund Policy outlines the terms and conditions regarding refunds for our dispatch services.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Service-Based Refund Policy

Our services are performance-based and tailored to each client's specific needs. Refunds are considered on a case-by-case basis under the following circumstances:

2.1 Monthly Service Fees

• First 7 Days (Trial Period): New clients may request a full refund within the first 7 days of service if they are dissatisfied with our dispatch services, provided they have given us reasonable opportunity to address their concerns.
• After Trial Period: Refunds are prorated based on services rendered. We calculate the refund by determining the percentage of service days remaining in the billing cycle after deducting the value of services already provided.
• No Refund Conditions: No refunds will be issued after 30 days of service or if we have successfully dispatched loads for your truck(s) during the billing period.

2.2 Setup/Registration Fees

One-time setup or registration fees are non-refundable once we have begun the registration process with brokers or initiated service setup.

2.3 Load-Specific Services

• No refunds for specific load dispatches once we have secured the load and you have accepted it.
• If we fail to secure any loads for your truck(s) during a 14-day consecutive period (excluding weekends and holidays), you may request a prorated refund for that period.

3. Refund Eligibility Criteria

To be eligible for a refund consideration, the following conditions must be met:

• Written refund request submitted via email to refunds@mrdserv.com
• Request made within the applicable timeframe specified in Section 2
• Client has provided accurate and complete information necessary for service delivery
• Client has maintained communication with our dispatch team
• Client's truck(s) were available and operational during the service period
• Client has valid operating authority, insurance, and was DOT-compliant

4. Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

• Services already rendered and loads successfully dispatched
• Client failure to provide necessary documentation or information
• Client's truck mechanical failures or downtime
• Market conditions affecting load availability or rates
• Client violation of service agreement terms
• Broker or shipper cancellations beyond our control
• Force majeure events (weather, strikes, natural disasters, etc.)
• Client-initiated service suspension or cancellation

5. Refund Process

5.1 Request Submission

To request a refund, email refunds@mrdserv.com with:

• Subject line: "Refund Request - [Your Company Name]"
• Your full name and contact information
• Service dates in question
• Detailed reason for refund request
• Any supporting documentation

5.2 Review Period

• We will acknowledge your request within 2 business days
• Complete review within 7-10 business days
• We may request additional information during the review
• Decision will be communicated via email

5.3 Refund Method & Timing

• Approved refunds are issued to the original payment method
• Credit card refunds: 5-10 business days to appear on your statement
• Bank transfer refunds: 7-14 business days
• ZionPe refunds: 3-7 business days

6. Service Cancellation

Cancellation of services does not automatically entitle you to a refund. Please refer to Section 2 for refund eligibility.

6.1 How to Cancel

• Email cancellation request to cancellations@mrdserv.com
• Provide 30 days written notice for monthly services
• Include your company name and service details

6.2 Cancellation Effects

• Services continue until the end of the current billing cycle
• You remain responsible for all charges until cancellation date
• Access to dispatch services ends on the cancellation date
• We will assist with transition for 14 days after cancellation

7. Dispute Resolution

If you disagree with our refund decision:

• Submit a written appeal within 10 business days of our decision
• Appeals are reviewed by management within 14 business days
• We may offer service credits or other solutions as alternatives
• If unresolved, disputes may be subject to mediation per our Terms of Service

8. Service Credits

Instead of refunds, we may offer service credits in certain situations:

• Credits are applied to future service fees
• Credits expire 6 months from issue date
• Credits are non-transferable and non-refundable
• Credits cannot be combined with other offers

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on this page with updated "Last Updated" date
• Effective immediately upon posting for new clients
• Effective 30 days after posting for existing clients
• Continued use of services constitutes acceptance of changes